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SHIPPING & PROCESSING GUIDELINES

All orders are processed pending availability and credit card verification.

Orders placed during normal business hours will be processed immediately, and usually ship within 1-3 business days (Monday-Friday). Orders placed on  Friday after 12pm PST and through the weekend will be processed on the following business day. Orders placed on observable holidays will be processed on the following business day.

A member of the Mina Beverly Hills’ customer service team will contact you if additional identification is needed for credit card verification. If you have any questions, please feel free to reach out through our online form or send an email to contact@minabeverlyhills.com.


SHIPPING RATES FOR NATIONAL SHIPPING

Free ground shipping on all orders above $1,200 USD. Shipping times range depending on the mail carrier chosen by customer. Generally, please allow 1-14 business days for your package(s) to arrive.

INTERNATIONAL SHIPPING

Shipping times range depending on the mail carrier chosen by customer. Generally, please allow 5-21 business days for your package(s) to arrive, depending on the country of destination.

Duties and taxes are not included in the total during checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Mina Beverly Hills accepts no risk of merchandise loss due to international shipment and will not issue a refund. All risk passes to the customer upon our delivery to the carrier. The customer may be subject to import duties and taxes once a shipment reaches the destination country. Additional customs clearance charges must be paid by the customer; Mina Beverly Hills has no authority over these charges and cannot predict what they may be.

International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; we advise our customers to contact the local customs office for more information. When ordering from Mina Beverly Hills, the customer is considered the “importer of record” and must comply with all laws and regulations of the country in which the customer is receiving the goods.

REFUSED SHIPMENTS

If you choose to refuse your shipments from Mina Beverly Hills, you will be responsible for any duties, taxes and/or custom charges that are incurred on the package, and the cost of returning the package to Mina Beverly Hills.

PRIVACY

Mina Beverly Hills values our customer’s privacy and makes every effort to ensure your protection. In accordance with domestic and international law, we provide customs authorities with basic shipment and product information. Please note all international shipments are subject to opening and inspection by customs authorities.

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Heritage Plus Warranty Program - $100

Heritage Plus is a supplemental warranty program for Mina jewelry collections available for purchase only at the time of checkout. This exclusive program extends all repair coverage for an additional two (2) years after the expiration of the initial twelve (12) month Heritage Program. Should your Mina jewelry require repair within thirty-six (36) months after the original date-of-purchase, simply return all of the jewelry components to us and we will restore and ship your art piece back to you at no cost. Plus Eligibility Requirements:

  • Customer is responsible for shipping all jewelry components to our repair facility. We ship your restored item(s) back to you at no charge. We strongly recommend that customers purchase adequate insurance and tracking for their package as Mina is not responsible for lost or stolen parcels.

  • A minimum of 70% of components must be returned to our repair facility to qualify for repair.

  • Lost Mina Charms are eligible for replacement at an additional cost of $400 per repair item.

  • Limit nine (9) total repairs per item within thirty-six (36) months.